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Laptop & Coffee


 Manhattan, NY

Therapy Services that Come to You

You can order your groceries and refill your prescriptions online. You can talk to friends around the corner or the globe. It’s no surprise that therapists and physicians are now finding ways to utilize the internet to offer treatment options to those who have busy schedules, live in remote locations, or otherwise prefer to interact online. At Mosaic Community Services, our Kinston, NY practice is proud to offer online counseling and teletherapy options for patients right down the road or all the way across the state.

Why Would I Choose Teletherapy?

There are many reasons why you may want to consider teletherapy options. While no solution is right for everyone, online counseling is a versatile option that works for many people. Some of the reasons we hear most often from those we work with include:

  • I didn’t want to to explain to my boss and coworkers why I was gone for a long period of time once a week. Teletherapy made it possible for me to fit counseling into my lunch break - no questions asked.

  • I live more than 50 miles from the nearest metropolitan area, and driving back and forth to see an experienced therapist cost almost as much as the session.

  • I have difficulty feeling comfortable and engaging with other people face to face, especially in unfamiliar settings. Online counseling made it easier for me to open up and benefit from therapy.

If any of the above sounds like you or you’re just looking for an easier way to get in touch with a licensed counselor, teletherapy may be a good option for you.

How Does Teletherapy Work?

In many ways, online counseling sessions will work much like traditional talk therapy appointments. Instead of coming to our Kingston, NY office and checking in with our front desk team and waiting in the office, you’ll check into our virtual office. Once we see you’re available and ready for the session, we’ll start your appointment. We use a special video conferencing system that allows us to securely communicate, protecting your identity and personal information. Throughout the course of your sessions, we can still discuss a number of different things and work to develop the skills to tackle anything that life throws at you. In order to start your online counseling session, you’ll only need a computer, tablet, or cellphone with a camera, microphone, and internet access. We can walk you through the rest.

Each online therapy session is self pay only, and we do not currently bill insurance for our online only clients. However, you may be able to receive reimbursement for these sessions through your insurer. Please talk to your insurer and let us know if we need to sign paperwork or add specific information to a payment receipt indicating that you are receiving therapy from our team.

Is Online Counseling Secure?

At Mosaic Community Services, we’ve invested in software to protect your identity and personal information, including payment methods. All of our software meets or exceeds standards set by the Health Information Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health (HITECH). If you are concerned about your privacy or security during sessions, please don’t hesitate to ask any questions you may have. We’ll do our best to put your mind at ease. There are also some steps you can take to protect your private information, including:

  • Password protect your computers and electronic devices used to engage in your sessions. Use unique passwords and change them regularly.

  • Conduct your online counseling sessions in a private place such as a home or office.

  • Make sure to log out of any public or shared devices. The computer itself as well as logging out of individual programs and deleting your browsing history.

  • Regularly delete your browsing history from personal devices.

  • Don’t save credit card information or passwords on your devices.

How do I Get Started with Mosaic Community Services?

If you’re ready to schedule a teletherapy session or you want to learn more, you can call or email our team. One of us will be happy to speak with you about available counseling services and help you determine what your next steps should be.

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